We use the international payment system Stripe to accept payments, which ensures high reliability and compliance with global security standards:

• Bank cards:
  • Visa
  • MasterCard
  • American Express
  • JCB
  • Discover
  • Maestro
• Digital wallets:
  • Apple Pay
  • Google Pay
• Other payment methods available in Stripe (depends on the user’s country)

• Encryption All payments are made through a secure SSL/TLS connection.
• Data Protection Payment information is processed according to Stripe protocols and is not transmitted to us directly.
• International Standards Stripe complies with PCI DSS security standards and holds the necessary licenses to conduct international money transfers.

Our services include digital products and/or services, including mailing services. Immediately after payment, data processing and preparation for mailing begin: contact verification, document formatting, optimization of sending time. Therefore, refunds for such services are not provided, as the preparation process starts immediately and cannot be canceled.

No refunds: all sales of digital services are final, and refunds are not made. After payment, we immediately begin processing your data and preparing for mailing, making it impossible to "return" or exchange the service.

3.1 Exceptions to the No-Refund Policy

1. Technical issues If you encounter serious technical problems due to our fault, preventing the service from being provided (e.g., mailing system failure), contact support within 12 hours of payment. Upon confirmation of the problem on our side, a full refund may be issued.
2. Duplicate purchase In case of accidental duplicate payment for the same service (duplicate order), contact us within 12 hours after the duplicate payment, providing confirmation of both transactions.
3. Mailing fulfillment guarantee We guarantee mailing within 48 business hours (Mon-Fri) from the selected date. If it is impossible to complete the mailing within the specified time, we will offer:
   • Rescheduling the sending date to the next business day
   • Or a full refund upon your request

3.2 Refund Process (in exceptional cases)

1. Contact support, providing the order number and reason for the request (technical issue or duplicate purchase).
2. Provide payment confirmation (receipt from Stripe).
3. Wait for the decision and refund instructions. Refund timing may depend on Stripe’s rules and your card issuer bank.

3.3 Policy Changes

We reserve the right to make changes to this refund policy at any time without prior notice. The updated version of the refund policy takes effect immediately after publication on the website. By continuing to use our services after changes, you confirm your agreement with the updated terms.

• Data encryption Any data exchange between you and our Platform is carried out via a secure protocol (HTTPS).
• No storage of payment data We do not store bank card data. All processing and storage occur within the Stripe system.
• Limited staff access Employees have access only to information necessary to perform their duties (e.g., payment status confirmation, but not card details).

• Stripe holds all necessary licenses and certificates to accept and process payments in various countries worldwide.
• PCI DSS: Stripe complies with the high security standard for payment cards, excluding the transfer of critical data to our servers.
• GDPR: Users' personal data is processed only to the extent necessary to provide services and conduct payments.

1. What should I do if the payment does not go through?
   • Check the accuracy of the data entered on the Stripe page, the availability of funds on the card, and bank restrictions.
2. Are my card details saved?
   • No, we do not receive or store bank card data. Everything happens on the Stripe side.
3. Can I pay from another country?
   • Yes, Stripe supports international payments.
4. How can I change or cancel a service?
   • Changing or canceling a service depends on its type. Contact support for clarification.
5. Why can’t I get a refund for the mailing service?
   • Mailing starts immediately after payment and provides instant access to digital content and services that cannot be "returned" in their original form.

If you have questions about payments or other financial transactions, you can contact us in any convenient way:

• Email: support@crewings.me
• Support chat: available 24/7 on the website
• Feedback form: Fill out the form