Payment for Services

We use the international payment system Stripe for accepting payments, which provides high reliability and compliance with global security standards:

• Bank cards:
  • Visa
  • MasterCard
  • American Express
  • JCB
  • Discover
  • Maestro
• Digital wallets:
  • Apple Pay
  • Google Pay
• Other payment methods, available in Stripe (depends on the user’s country)

• Encryption All payments are performed over a secure SSL/TLS connection.
• Data protection Payment information is processed by Stripe’s protocols and is not transmitted to us directly.
• International standards Stripe complies with PCI DSS security standards and holds the necessary licenses to conduct monetary transfers internationally.

Our services include digital products and/or services, including a mailing service. Immediately after payment, data processing and preparation for mailing begins: contact verification, document formatting, and optimization of sending time. Therefore refunds for such services are not provided, as the preparation process starts immediately and cannot be canceled.

No refunds: all sales of digital services are final, and refunds are not provided for them. After payment we immediately begin processing your data and preparing for mailing, which makes a “refund” or exchange of the service impossible.

3.1 Exceptions to the No-Refund Policy

1. Technical problems If you encounter serious technical issues caused by us, due to which the service cannot be provided (for example, a mailing system outage), contact support within 12 hours of payment. Upon confirmation of the issue on our side, a full refund may be issued.
2. Duplicate purchase In case of an erroneous duplicate payment for the same service (duplicate order), contact us within 12 hours after the duplicate payment, providing verification of both transactions.
3. Mailing delivery guarantee We guarantee delivery of the mailing within 48 business hours (Mon–Fri) from the chosen date. If we cannot complete the mailing within the specified time, we will offer:
   • Rescheduling the sending date to the next business day
   • Or a full refund upon your request

3.2 Refund process (in exceptional cases)

1. Contact support, specifying the order number and the reason for the request (technical issue or duplicate purchase).
2. Provide payment confirmation (Stripe receipt).
3. Wait for a decision and refund instructions. Refund timelines may depend on Stripe’s rules and the issuing bank.

3.3 Changes to the policy

We reserve the right to make changes to this refund policy at any time without prior notice. The updated version of the refund policy takes effect immediately after posting on the site. By continuing to use our services after changes, you confirm your agreement with the updated terms.

• Data encryption Any data exchange between you and our Platform is conducted over a secure protocol (HTTPS).
• No storage of payment data We do not store card data. All processing and storage occur within the Stripe system.
• Restricted staff access Employees have access only to the information necessary to perform their duties (for example, confirming payment status, but not card details).

• Stripe possesses all necessary licenses and certificates to accept and process payments in various countries around the world.
• PCI DSS: Stripe adheres to high security standards for payment cards, excluding transmission of sensitive data to our servers.
• GDPR: Personal data of users is processed only to the extent necessary to provide services and process payments.

1. What to do if the payment does not go through?
   • Check the accuracy of the data entered on the Stripe page, funds on the card, and any bank restrictions.
2. Are my card details stored?
   • No, we do not receive or store card data. Everything happens on Stripe’s side.
3. Can I pay from another country?
   • Yes, Stripe supports international payments.
4. How to change or cancel the service?
   • Changes or cancellations depend on the type of service. For clarification, contact support.
5. Why can’t I get a refund for the mailing service?
   • The mailing starts immediately after payment and provides instant access to digital content and services that cannot be returned in their original form.

If you have questions about payments or other financial operations, you can contact us in any convenient way:

• Email: support@crewings.me
• Support chat: available 24/7 on the site
• Feedback form: Fill out the form