Payment for Services

We use the international payment system Stripe to accept payments, which provides high reliability and compliance with global security standards:

• Bank cards:
  • Visa
  • MasterCard
  • American Express
  • JCB
  • Discover
  • Maestro
• Digital wallets:
  • Apple Pay
  • Google Pay
• Other payment methods, available in Stripe (depends on the user’s country)

• Encryption All payments are made through a secure SSL/TLS connection.
• Data protection Payment information is processed according to Stripe’s protocols and is not transmitted to us directly.
• International standards Stripe adheres to PCI DSS security standards and has the necessary licenses to process payments internationally.

Our services include digital products and/or services, including a mailing service. Immediately after payment, data processing and preparation for mailing begin: contact verification, document formatting, timing optimization. Therefore, refunds for such services are not provided, since the preparation process starts immediately and cannot be canceled.

No refunds: all sales of digital services are final, and refunds are not provided for them. After payment, we immediately begin processing your data and preparing for mailing, making a “refund” or exchange of the service impossible.

3.1 Exceptions to the Refund Policy

1. Technical issues If you encounter serious technical problems due to our fault, causing the service not to be delivered (for example, a mailing system failure), contact support within 12 hours of payment. If the issue is confirmed on our side, a full refund may be issued.
2. Duplicate purchase In case of an erroneous duplicate payment for the same service (duplicate order), contact us within 12 hours after the duplicate payment, providing confirmation of both transactions.
3. Mailing delivery guarantee We guarantee the mailing will be completed within 48 business hours (Mon-Fri) from the chosen date. If we are unable to complete the mailing within the specified time, we will offer:
   • Rescheduling the sending date to the next business day
   • Or a full refund upon your request

3.2 Refund Process (in exceptional cases)

1. Contact support, providing the order number and the reason for the request (technical issue or duplicate purchase).
2. Provide payment confirmation (Stripe receipt).
3. Wait for the decision and instructions on the refund. Refund timelines may depend on Stripe’s rules and the issuing bank of your card.

3.3 Policy Changes

We reserve the right to modify this refund policy at any time without prior notice. The updated version of the refund policy takes effect immediately upon publication on the site. By continuing to use our services after changes are made, you indicate your agreement to the updated terms.

• Data encryption Any data exchange between you and our Platform is performed over a secure protocol (HTTPS).
• No payment data storage We do not store bank card data. All processing and storage is done in the Stripe system.
• Limited staff access Employees have access only to the information necessary to perform their duties (e.g., confirmation of payment status, but not card details).

• Stripe holds all necessary licenses and certificates to accept and process payments in various countries around the world.
• PCI DSS: Stripe adheres to the high standard of payment card security, excluding the transmission of sensitive data to our servers.
• GDPR: Personal data of users is processed only to the extent necessary for providing services and processing payments.

1. What should I do if the payment does not go through?
   • Check the correctness of the data entered on the Stripe page, ensure there are funds on the card, and check the bank’s restrictions.
2. Are my card details stored?
   • No, we do not receive or store bank card data. Everything happens on Stripe’s side.
3. Can I pay from another country?
   • Yes, Stripe supports international payments.
4. How to change or cancel the service?
   • Changing or canceling depends on the type of service. For clarification, contact support.
5. Why can’t I get a refund for the mailing service?
   • Mailing starts immediately after payment and provides instant access to digital content and services that cannot be returned in their original form.

If you have questions about payments or other financial transactions, you can contact us in any convenient way:

• Email: support@crewings.me
• Support chat: available 24/7 on the site
• Feedback form: Fill out the form