Payments and refunds

Updated October 20, 2026 · v2.3

1. What is paid for and how prices are shown

• Candidate selection is free for the seafarer: companies pay for access to the CVs of selected candidates.
• Paid services: mailing of the CV to the companies in the chosen package (by fleet type and region, with the stated number of recipient companies) — processing your data and sending e-mails with a mailing report, without consultations or accompaniment; preparation or update of the CV on a branded template, a consultation, and packages combining these services.
• Premium is the one-year plan of a seafarer account. On the site it is paid for once per year; in the mobile app it is sold as an App Store or Google Play subscription (section 2.4).
• The account balance is an amount in US dollars that pays for your mailing orders. It is topped up on the site or with packs in the mobile app; it does not expire and cannot be withdrawn or transferred to another account.
• Prices are shown in US dollars (USD). For some regions, equivalents in euros (EUR) or hryvnias (UAH) are shown alongside. The currency you will be charged in is shown on the payment page.
• The price shown on the payment page at the moment of confirmation is final for that order and includes all taxes.
• Any fees charged by your bank or by the blockchain network are not included in the price and depend on your bank and the network chosen.
• Discounts (the −50% promotion on every mailing, partner discounts) are applied before payment and shown in the final price; discounts are not combined.

2. Payment methods

2.1 Bank cards and wallets

Visa, Mastercard, Apple Pay and Google Pay — via the plata by mono service (Monobank, Ukraine). Card details are entered on the plata by mono page.

2.2 Cryptocurrency

USDT, TON, BTC and other cryptocurrencies — via the Heleket service. The address and the amount to transfer are shown on the Heleket page; transfer exactly the stated amount on the stated network.

2.3 What we store

We receive from the provider and store: the order number, the amount, the currency, the transaction id and its status. Your card number, expiry date, CVV, wallet keys and wallet addresses never reach us. For in-app purchases the store sends us a confirmation of the purchase — the transaction and product ids, the date and the status; payment details stay with Apple or Google.

2.4 In-app purchases (App Store and Google Play)

In the Marine Helper app for iPhone, iPad and Android, paid functions are bought only through the app store. Apple or Google takes the payment from your store account, at the price and in the currency the store shows before you confirm the purchase.

• Premium — a yearly subscription that renews automatically. Payment is charged to your Apple ID or Google Play account when you confirm the purchase. The subscription renews for another year at the current price unless renewal is turned off at least 24 hours before the end of the paid period; the payment for the new period is charged within the 24 hours before it begins. You can manage the subscription and turn off renewal in the store's subscription settings (section 9). Once renewal is off, Premium stays active until the end of the paid period. Deleting the app does not cancel the subscription.
• Balance top-up packs — one-off purchases. The full amount of the pack in US dollars is credited to your account balance immediately after the purchase. If the balance is short of what a mailing order costs, the app suggests the smallest pack that covers it.
• Restoring purchases. Premium bought in the store is linked to your Marine Helper account. On a new device, sign in to the same account; if Premium does not appear, tap Restore purchases on the Premium screen.
• Refunds. In-app purchases are paid to the store, so only the store can refund them, under its own rules: Apple at reportaproblem.apple.com, Google in Google Play (Payments & subscriptions → Budget & history). We cannot refund such a purchase ourselves. If the store refunds a payment, we may debit the credited amount from the balance or end Premium for the refunded period.
• A mailing order paid from the balance is an order like one paid on the site: sections 4 and 5 apply to it.

3. How to pay

1. Choose a service and a package on marinehelper.com, or open the payment link sent by the manager.
2. Provide the details needed to fulfil the order: contact details, your CV or the data to prepare it; for a mailing, the desired launch date.
3. Choose a payment method: card or cryptocurrency.
4. Confirm the order — you will be redirected to the plata by mono or Heleket page.
5. Complete the payment on the provider's page.
6. Once the provider confirms the payment, we send an order confirmation to your e-mail address and start work.

In the mobile app a mailing order is placed the same way but paid from the balance. If the balance is short, the app suggests a top-up pack; the purchase is confirmed in the App Store or Google Play window.

4. When the service starts

• The service starts right after the payment is confirmed — at your request: we start analysing the CV, writing the e-mail and selecting the companies. This is a condition you agree to when paying, and the reason no refund is made after payment.
• A mailing is launched within 48 business hours (only Monday-to-Friday hours count) of the agreed launch date. If the data needed for the mailing has not been received, the clock does not run until you provide it.
• CV preparation starts after payment and after we have received your data.
• A consultation takes place after payment at a time agreed with you.

5. Refund rules

1. Mailing and CV preparation are digital services on which work starts right after the payment is confirmed, at your request: analysing the CV, writing the e-mail, selecting the companies. That is why the amount paid is not refunded after payment, except in the cases in items 3–5.
2. Before the mailing is launched, you may cancel the order: the e-mails will not be sent, but the amount paid is not refunded.
3. A technical failure on our side that makes it impossible to provide the service — full refund.
4. An accidental duplicate payment for the same order — refund of the duplicate.
5. Our missing the mailing launch deadline (48 business hours of the agreed date) — at your choice, a new launch date or a full refund.
6. A lack of replies and calls from companies, a company's refusal, not getting a job and a subjective assessment of the result are not grounds for a refund: the service consists of processing data and sending the CV, not of employment, and its performance is confirmed by the mailing report (Terms of Service, section 3.5).
7. Consumer rights under the law of Ukraine and mandatory rights under the law of your country are not limited by these rules.

6. How to request a refund

1. Write to support@marinehelper.com within 14 days of the payment from the address given in the order.
2. State the order number, attach the payment provider's receipt and describe the reason: a failure, a duplicate payment, a missed deadline.
3. We confirm receipt of the request and inform you of the decision by e-mail.
4. The refund is made by the same method the payment was made with: to the card via plata by mono or to the wallet via Heleket. The time it takes to arrive depends on the provider, the bank or the network and is outside our control. In-app purchases are refunded by the store (section 2.4).

7. Receipts and confirmations

• After a successful payment you receive a confirmation by e-mail. The payment provider may also send its own receipt.
• For in-app purchases, the receipt comes from Apple or Google.
• For legal entities we issue an invoice and provide payment documents on request: write to support@marinehelper.com with the payer's details.

8. Failed payments and chargebacks

• If a payment fails, the order remains unpaid and no work starts. Check your limits and balance, try another payment method or write to us.
• If the money has been debited but no order confirmation has arrived within a few hours, write to support@marinehelper.com with the receipt — we will check the status with the provider.
• If you believe a payment was debited by mistake, write to us first: such cases are settled by a refund under section 5.
• A chargeback opened with your bank instead of contacting us suspends the account until the dispute is resolved. We provide the bank or the provider with the records of the order and of the service delivered.

9. Questions and answers

What should I do if the payment does not go through?

Check the card balance and limits, the details you entered and whether international payments are allowed. Try another card or pay in cryptocurrency. If that does not help, write to us.

Are my card or wallet details stored?

No. The details are entered on the plata by mono or Heleket page; we receive only the transaction id and its status.

Can I pay from another country and in another currency?

Yes. Cards are accepted from any country; the conversion into the charged currency is done by your bank at its own rate. Cryptocurrency is accepted regardless of country.

Can I cancel or reschedule an order?

An order can be cancelled before the mailing is launched, but without a refund of the payment: work on the order starts right after payment. The mailing launch date can be moved by writing to us before it arrives.

Why is there no refund even if the mailing has not been launched yet?

Work on the order starts right after payment: we analyse the CV, write the e-mail and select the companies in your package. By the time the mailing is launched this work has already been done, and e-mails once sent cannot be recalled. A refund is possible only in the cases in section 5.

How do I turn off renewal of Premium bought in the app?

In the store's subscription settings: on iPhone and iPad, Settings → your name → Subscriptions → Marine Helper; on Android, Google Play → profile icon → Payments & subscriptions → Subscriptions. Turn renewal off at least 24 hours before the end of the paid period — Premium stays active until that date. Deleting the app does not cancel the subscription.

Does the balance expire?

No. The balance does not expire, but it cannot be withdrawn either: it is spent only on your mailing orders, on the site and in the app.

Companies are not calling me. Is that grounds for a refund?

No. A mailing is the processing of data and the sending of e-mails, and its result is visible in the mailing report: which e-mails were sent, delivered and opened. Calls and invitations depend on the decisions of companies and on the market. If the report shows an error on our side — for example, the e-mails were not sent — write to support@marinehelper.com with the order number.

10. Contacts

• support@marinehelper.com — questions about payment, refunds and documents.
• FOP Oleinyk M.V., Odesa, Ukraine.

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