Payment for Services

We use the international payment system plata by mono to accept payments, which ensures high reliability and compliance with global safety standards:

• Bank Cards:
  • Visa
  • MasterCard
  • American Express
  • JCB
  • Discover
  • Maestro
• Digital Wallets:
  • Apple Pay
  • Google Pay
• Other payment methods, available in plata by mono (depends on the user’s country)

• Encryption
  All payments are conducted over a secure SSL/TLS connection.
• Data Protection
  Payment information is processed according to plata by mono protocols and is not transmitted to us directly.
• International Standards
  Plata by mono complies with PCI DSS security standards and holds the necessary licenses to perform transfers internationally.

Our services include digital products and/or services, including mailing. Immediately after payment, data processing and preparation for mailing begins: contact verification, document formatting, timing optimization. Therefore, refunds for such services are not provided, as the preparation process starts immediately and cannot be cancelled.

No refunds: all digital service sales are final, and refunds are not issued. After payment we immediately begin processing your data and preparing for mailing, making a refund or exchange of the service impossible.

3.1 Exceptions to the Non-Refund Policy

1. Technical Issues
   If you encounter serious technical problems due to our fault, which prevent the service from being provided (e.g., a mailing system outage), contact support within 12 hours of payment. If the problem is confirmed on our side, a full refund may be issued.
2. Duplicate Purchase
   In case of an erroneous duplicate payment of the same service (duplicate order), contact us within 12 hours after the duplicate payment, providing proof of both transactions.
3. Mailing Delivery Guarantee
   We guarantee delivery within 48 business hours (Mon-Fri) from the chosen date. If we are unable to deliver within the specified timeframe, we will offer:
   • Rescheduling the delivery date to the next business day
   • Or a full refund upon your request

3.2 Refund Process (in exceptional cases)

1. Contact support, providing the order number and the reason for the request (technical issue or duplicate purchase).
2. Provide proof of payment (receipt from plata by mono).
3. Await a decision and refund instructions. Refund timelines may depend on plata by mono rules and your card-issuing bank’s policies.

3.3 Changes to the Policy

We reserve the right to make changes to this refund policy at any time without prior notice. The updated version takes effect immediately upon publication on the site. By continuing to use our services after changes, you agree to the updated terms.

• Data Encryption
  Any data exchange between you and our Platform occurs over a secure protocol (HTTPS).
• No Storage of Payment Data
  We do not store bank card data on our side. All processing and storage occur in the plata by mono system.
• Restricted Access for Staff
  Employees have access only to the information necessary to perform their duties (e.g., confirmation of payment status, but not card details).

• plata by mono possesses all necessary licenses and certificates to accept and process payments in various countries around the world.
• PCI DSS: plata by mono adheres to the high security standard for payment cards, avoiding transmission of critical data to our servers.
• GDPR: Personal data of users is processed only to the extent necessary to provide services and process payments.

1. What should I do if the payment fails?
   • Check the accuracy of the entered data on the plata by mono page, ensure funds are available on the card, and check bank restrictions.
2. Are my card details stored?
   • No, we do not receive or store card data. Everything happens on the plata by mono side.
3. Can I pay from another country?
   • Yes, plata by mono supports international payments.
4. How to change or cancel a service?
   • Changes or cancellations depend on the type of service. For clarification, contact support.
5. Why can’t I get a refund for the mailing service?
   • The mailing starts immediately after payment and provides instant access to digital content and services that cannot be returned in their original form.

If you have questions about payments or other financial operations, you can contact us in any convenient way:

• Email: support@marinehelper.com
• Support chat: available 24/7 on the site
• Feedback form: Fill out the form