Payment for services

We use reliable international payment systems to accept payments:

Bank cards and wallets (through plata by mono):

• Visa, MasterCard, American Express, JCB, Discover, Maestro
• Apple Pay, Google Pay

Cryptocurrencies (via Heleket):

• USDT, TON, BTC (Bitcoin)
• ETH, USDC, TRX, BNB, MATIC, SOL, LTC, DOGE, DASH and others

• Encryption All payments are conducted over a secure SSL/TLS connection.
• Data protection Payment information is processed according to the protocols of payment systems (plata by mono, Heleket) and is not transmitted to us directly.
• International standards Our partners comply with security standards (including PCI DSS for cards) and hold the necessary licenses.

Our services include digital products and/or services, including a mailing service. Immediately after payment, data processing and preparation for mailings begin: contact verification, document formatting, timing optimization. Therefore, refunds for such services are not provided, since the preparation process starts immediately and cannot be canceled.

No refunds: all sales of digital services are final, and refunds are not issued for them. After payment we immediately begin processing your data and preparing for mailings, which makes a “refund” or exchange of the service impossible.

3.1 Exceptions to the refund policy

1. Technical problems If you encounter serious technical problems due to our fault, preventing the service from being provided (e.g., a mass mailing system failure), contact support within 12 hours of payment. If the issue is confirmed on our side, a full refund is possible.
2. Repeat purchase In the case of an erroneous duplicate payment for the same service, contact us within 12 hours after the duplicate payment, providing proof of both transactions.
3. Guarantee of mailings completion We guarantee the mailing will be completed within 48 business hours (Mon-Fri) from the chosen date. If it is not possible to complete the mailing in the specified time, we will offer:
   • Rescheduling the mailing date to the next business day
   • Or a full refund upon your request

3.2 Refund process (in exceptional cases)

1. Contact support, providing the order number and the reason for the request (technical problem or duplicate purchase).
2. Provide payment proof (receipt from plata by mono).
3. Await a decision and instructions on the refund. Refund timelines may depend on plata by mono rules and the issuer bank of your card.

3.3 Changes to the policy

We reserve the right to make changes to this refund policy at any time without prior notice. The updated version of the refund policy takes effect immediately after publication on the site. By continuing to use our services after changes, you agree to the updated terms.

• Data encryption Any data exchange between you and our Platform is conducted over a secure protocol (HTTPS).
• No storage of payment data We do not store bank card data or wallet access. All processing occurs in plata by mono and Heleket systems.
• Limited staff access Employees have access only to the information necessary to perform their duties (e.g., payment status confirmation).

• plata by mono has the necessary licenses and complies with PCI DSS for secure processing of bank cards.
• Heleket provides secure cryptocurrency payment processing, supporting a wide range of currencies.
• GDPR: Personal data of users is processed only to the extent necessary to provide services and process payments.

1. What to do if the payment does not go through?
   • Check the correctness of the entered data, the availability of funds on the card or wallet, and limits.
2. Are my card details stored?
   • No, we do not receive or store payment data. Everything happens on the payment system side.
3. Can I pay from another country?
   • Yes, we accept international cards and cryptocurrency from users around the world.
4. How to change or cancel the service?
   • Changing or canceling the service depends on its type. For clarification, contact support.
5. Why can’t I get a refund for the mailings service?
   • Mailings begin immediately after payment and provide instant access to digital content and services that cannot be returned in their original form.

If you have questions about payments or other financial operations, you can reach us in any convenient way:

• Email: support@marinehelper.com
• Support chat: available 24/7 on the site
• Feedback form: Fill out the form