Terms of Service

Updated October 20, 2026 · v2.6

1. Definitions and the documents that form the agreement

1.1 Definitions

• Services — the marinehelper.com site (including the free CV check and the seafarer CV form section), the marinehelper.com/app web app, the Marine Helper mobile app and our support.
• User, you — a natural person who uses the Services, including by ordering paid services.
• CV — your CV or seafarer application form: the data you enter in the builder or pass to us, and the document prepared from it.
• Order — a paid service you have chosen and paid for under the Payments and refunds document.
• Premium — the paid one-year plan of a seafarer account. What it includes is shown in the app and on the site.
• Balance — the amount in US dollars held on your account, which pays for your Mailing Orders.
• In-app purchase — a purchase of Premium or of a Balance top-up pack in the mobile app through the App Store (Apple) or Google Play (Google).
• Document Vault — the storage for seafarer documents in your account.
• Mailing — a technical data-processing service: preparing an e-mail with your CV, selecting the addresses of the Companies in the chosen package and sending the e-mails.
• Candidate Selection — a service that is free for you: you give us your CV, we assess it and, if you pass the selection, we offer you as a candidate to Companies that pay us for access to the CVs of selected candidates.
• Mailing Report — data on sending, delivery, opens and clicks for each Company, available in your personal dashboard.
• Companies — the crewing companies and shipowners to which the CV is sent.

1.2 Documents that form the agreement

The agreement between you and us consists of these Terms and the following documents, which form part of them:

• Privacy Policy;
• Payments and refunds;
• Disclaimer;
• Terms of the −50% promotion on every mailing — if you use the promotion.

In case of conflict, the special document prevails over these Terms within its own area: the agreement with a partner on matters of the partner program, the Payments and refunds document on matters of payment and refunds.

2. Who may use the Services and account requirements

• The Services may be used by persons who are 18 years of age or older. By registering, you confirm this.
• One person may have only one account. An account may not be transferred to another person.
• Account data must be accurate and up to date: a working e-mail address, your real name, your contact details.
• You are responsible for keeping your password safe and for everything done in your account. If you suspect that someone else has gained access to the account, change the password and tell us at support@marinehelper.com.
• The free CV check on the marinehelper.com site does not create an account. A check in the web app or the mobile app creates an account on the e-mail address you enter if you do not have one yet; these Terms apply to it.
• When registering, you confirm that you have read the Terms and the Privacy Policy, and you consent to the processing of data described in the Policy.

3. Services

3.1 What we offer

We work with your CV in two ways. The Mailing is a paid tool: you decide what to send and to whom, and we process the data and send the e-mails. Candidate Selection is free for you: we choose strong candidates ourselves and offer them to Companies that pay for this.

• CV Mailing — a professional tool, not intermediation in employment. We process the data you have provided: we prepare an e-mail with your CV and contact details, select the addresses of the Companies in the chosen package from our database and send the e-mails in the number of launches provided for by the package. Packages are formed by fleet type and region; the number of recipient Companies is stated in the package description. The progress and result of the sending are recorded in the Mailing Report.
• Candidate Selection — free for you, on the terms of section 3.9.
• Preparing or updating a CV. We prepare the CV on our branded templates from the data you have provided and deliver the finished document to you in electronic form.
• Consultation — a separate paid service: an individual review of your CV, documents and job search by e-mail or in a messenger. Consultation is not included in the Mailing or other services unless it is expressly stated in the description of the paid package.
• Service packages that combine the above.
• Premium — a one-year plan: a personal mailing, full Company contact details in the inbox and reports, a larger Document Vault and the other functions listed on the Premium screen of the app. On the site Premium is paid for once per year; in the app it is bought as an automatically renewing subscription (section 6).
• Document Vault — storage for scans and files of your documents, reminders of their expiry dates, and shared folders that you yourself share by link. The number of documents depends on the plan and is shown in the app.
• Free functions: the CV builder in the web app and the mobile app, the free CV check, sample CVs, the free mailing and the Document Vault within the limits of the free plan. We may change and switch off free functions without notice.

3.2 How an Order is placed

1. You choose a service and a package on the site or in the app, enter the data needed to fulfil the Order and, for a Mailing, the preferred launch date.
2. You pay for the Order: on the site, on the payment provider's page or from your Balance; in the mobile app, from your Balance, which is topped up by an In-app purchase. Prices and payment methods are described in the Payments and refunds document.
3. The agreement for a specific Order is concluded when the payment provider confirms the payment or the amount is debited from your Balance. We send the confirmation to your e-mail address.
4. Provision of the service starts immediately after the payment is confirmed — at your request: we start processing the Order straight away. That is why no refund is made after payment, except in the cases in section 7.

3.3 Mailing launch window

We launch the Mailing within 48 business hours (only Monday-to-Friday hours count) of the agreed launch date. If we miss this window, you choose: a new launch date or a full refund of the payment.

3.4 What we need from you

• A complete and accurate CV or the data to prepare it, a photo and contact details through which the Companies can reach you.
• Answers to our clarifying questions. Until we have received the necessary data, the time for fulfilling the Order does not run.
• Readiness to reply to the Companies: we take no part in the correspondence between you and the Companies and do not negotiate on your behalf.
• You decide which CV to send, for which rank and to which Companies. The result that depends on this choice is your area of responsibility.

3.5 How performance of the Mailing is confirmed

The result of the Mailing is objective and verifiable. The Mailing is deemed performed when the e-mails with your CV have been sent to the addresses of the Companies in the package in the launches provided for by the package. The confirmation is the Mailing Report: the number of Companies in the order, the e-mails sent and delivered, opens, clicks and undelivered addresses, with the date and time for each Company.

• Non-delivery of some of the e-mails is normal: Companies change and close addresses, and mail servers filter incoming mail by their own rules. It does not mean that the service has not been provided.
• Opens and clicks are measured by technical means with known limitations: for example, an e-mail program may not load images. The absence of an open does not mean that the e-mail did not arrive.
• Calls, replies, interview invitations and job offers are not a criterion of performance of the Mailing: they depend on the decisions of the Companies and on the market, not on us.
• A subjective assessment of the result ("nobody calls me", "fewer responses than I expected") is not grounds for a claim, a refund or a free repeat Mailing.
• A Company counts as reached by the Mailing when the letter with your CV is delivered to at least one of its addresses. A Company may have several addresses in the database (departments, offices, former mailboxes); the letter goes to the addresses we consider working, not to every one of them.

3.6 What the services do not include

We do not place you in a job, are not a crewing company or an employer, do not sign contracts on your behalf, do not vet the Companies and do not guarantee that every Company will read the e-mail or reply to it. The Mailing does not include selecting specific vacancies, assessing your chances, career advice, correspondence and calls with the Companies on your behalf, finding out why a particular Company did not reply, or accompanying you until you are employed. If you need individual help, order a Consultation. See the Disclaimer for details.

3.7 What the price of the Mailing pays for

The price of the Mailing is a fee for processing data and sending e-mails, calculated for an automated process. It is not a fee for employment and not an intermediary's reward: the MLC 2006 prohibits charging a seafarer for employment, and we do not charge it. Individual work beyond what is described in the package is not included in the price. The price is set by the number of Companies in the package. We choose the addresses for each Company from our database ourselves; the number of addresses shown on the site describes the size of the database, not the number of letters sent.

3.8 Support

Support at support@marinehelper.com helps with questions about how the Services work and about your Orders:

• payment, receipts and refunds under the rules of the Payments and refunds document;
• access to the account, the personal dashboard and the Mailing Report;
• the Mailing launch date and correcting Order data before the launch;
• technical errors on the sites and in the apps;
• questions about the application of these Terms.

Support does not advise on the job search and does not discuss subjective impressions of the result of the Mailing: that is not a technical problem. The availability of support does not extend the scope of the paid service.

We reply on the merits to every new question. To a repeated request on a question that has already been answered, and to a demand that goes beyond the paid service, we may reply with a reference to the earlier answer or to this section. If support is abused — systematic repeated demands, pressure, insults or threats — we may limit communication to e-mail correspondence and refuse further services (section 13).

Business correspondence. Support corresponds in writing only — by e-mail and in messengers (Telegram, Viber, WhatsApp) if you have written to us there:

• write in one message: the substance of the question and the account e-mail or the Order number;
• send documents and screenshots as files or photos;
• we do not listen to or process voice messages and video messages (round video notes): they remain unanswered and do not count as a request — put your question in writing;
• after the third voice or video message in a chat, we mute that chat and no longer reply in it; from then on questions are accepted only at support@marinehelper.com.

3.9 Candidate Selection

• Free for you. We do not charge a seafarer either for taking part in the Selection or for employment. Companies pay us for access to the CVs of selected candidates — this is our service for Companies, and you are not a party to that transaction.
• How to submit a CV. You give us your CV in the way stated on the service page. By submitting it, you confirm that the information in it is accurate and agree that we will provide the CV with your contact details to Companies, including for a fee paid by them.
• How we select. The decision on selection is ours and is based on professional criteria: rank, sea service, documents, level of English and the demand of Companies. We are not obliged to accept every CV or to explain the reason for a refusal. A refusal in the Selection does not affect other services.
• No guarantee of results. We do not promise that any Company will choose your CV, that you will be contacted or that you will get a job, and we commit to no timelines and no number of Companies. Since the service is free for you, its result cannot be the subject of a claim.
• Leaving the Selection. You may leave the Selection at any time by writing to support@marinehelper.com. After that we stop offering your CV to new Companies; a CV already provided to a Company cannot be recalled.
• Honesty. We offer Companies CVs only in the form in which you submitted them and embellish nothing in them. We exclude from the Selection, without warning, a CV with inaccurate information or someone else's documents.

3.10 Included mailings and your CV

The free mailing and the Premium personal mailing come with your account or with Premium and are not paid for separately; their volume and frequency are stated in the app and on the service page. We choose the Companies for them ourselves.

• Your Marine Helper CV is always sent. Every e-mail of an included mailing carries your CV in the Marine Helper design: a PDF document that we generate from your profile data at the moment you start the mailing. This is what we guarantee for every included mailing. Changes you make to the profile later go into your next mailing.
• Your own file is optional. You may add your own CV file to the mailing. We attach it in addition to the Marine Helper CV at our discretion: we are not obliged to send it and may leave it out without giving reasons.
• When the mailing counts as performed. An included mailing is deemed performed when the e-mails with your Marine Helper CV have been sent to the Companies, whether or not your own file was attached. The rules of section 3.5 apply to it as to the Mailing.
• Without a filled profile. If your profile has no name or rank, or you start the mailing on the site without an account, we send the CV file you upload.
• Accuracy. You are responsible for the accuracy of your profile data and of the file you add, as for any CV (section 3.4).

4. Your obligations

• To state in the CV only accurate information about yourself, your documents, sea service and qualifications.
• To provide next-of-kin details (name, contact) only with that person's knowledge and consent; you confirm that you are entitled to pass this data to us.
• To use the Services only for your own job search and for lawful purposes.
• To comply with the laws of your country and of the country where you are seeking work, including the requirements for seafarer documents.
• Not to pass us the data and documents of third parties without the right to do so.

5. Prohibited use

It is prohibited to:

• deceive us or the Companies: enter another person's data, forged or someone else's documents, or impersonate another person;
• use the Mailing for anything other than sending your own CV — for example, for advertising, spam or mass solicitation;
• collect data from the Services automatically (scraping), copy the database of Companies, resell or distribute our templates, texts and lists of Companies;
• interfere with the operation of the Services, circumvent protection, examine or decompile the code;
• create several accounts, including in order to obtain a discount again;
• insult, threaten or otherwise disrupt normal communication with our staff;
• abuse the support service: systematically repeat demands that have already been answered, or demand work outside the paid service;
• use the Services for actions that break the law or infringe the rights of third parties.

For a breach of these rules we may refuse a service, suspend or delete the account (section 13).

6. Prices and payment

Prices on the site are stated in US dollars; for some regions equivalents in euros or hryvnias are shown. On the site, payment is accepted by bank card through plata by mono, in cryptocurrency through Heleket and from your Balance. These payments are one-off: there are no subscriptions and no automatic charges on the site, each Order is paid for separately, and Premium is paid for one year in advance without automatic renewal.

In the mobile app, paid functions are bought only through the App Store or Google Play, at the price and in the currency the store shows before the purchase. Premium in the app is a yearly subscription that renews automatically: it renews for another year unless you turn off renewal in the store's subscription settings at least 24 hours before the end of the paid period. Balance top-up packs are one-off purchases, and their full amount is credited to your Balance. The Balance does not expire, cannot be withdrawn or transferred to another account, and is spent only on your Mailing Orders.

The full terms, including how to manage the subscription, are in the Payments and refunds document.

7. Cancellation and refunds

The Mailing and CV preparation are digital services on which work starts immediately after the payment is confirmed, at your request: we analyse the CV, write the e-mail, select the Companies and prepare the sending. That is why no refund is made after payment. Before the Mailing is launched, you may cancel the Order: the e-mails will not be sent, but the amount paid is not refunded. The payment is refunded in three cases only: a technical failure on our side that makes it impossible to provide the service; an accidental duplicate payment; our failure to meet the Mailing launch window. The procedure and timelines are in the Payments and refunds document. Consumer rights under Ukrainian law and the mandatory rights under the law of your country are not limited by these rules.

In-app purchases are paid to Apple or Google, so only the store can refund them — under its own rules and at your request to it (Payments and refunds, section 2.4). If the store refunds a payment, we may debit the credited amount from your Balance or end Premium for the refunded period.

8. Partner program

Participation in the partner program is governed by a separate agreement with each partner. That agreement supplements these Terms; on matters of the program — rates, accruals, payouts and prohibited traffic sources — it prevails.

9. Mobile app

• The Marine Helper mobile app is distributed through the App Store (iPhone and iPad) and Google Play (Android). Its installation, updates and In-app purchases are also governed by the store's terms: for iOS, Apple's standard Licensed Application End User License Agreement; for Android, the Google Play terms.
• These Terms are concluded between you and us, not with Apple or Google. Apple and Google are not responsible for the app or its content and provide no support for it: write to us with any questions about the app.
• New functions may first appear in test versions of the app. A test version may be unstable, and its functions may change or disappear.
• The app sends us crash reports (Privacy Policy, section 2.9).
• The app may not be decompiled, modified or distributed.

10. Intellectual property

• The sites, apps, design, texts, branded CV templates, program code and database of Companies belong to us and are protected as works of copyright and as a database. They may not be copied, distributed or used outside the Services without our written permission.
• Your CV and uploaded files remain yours. You grant us a non-exclusive licence to store, process, format on our templates, send the CV to the Companies and provide it to the Companies as part of Candidate Selection — to the extent needed to fulfil the Order and to run the Services. The licence ends when the account is deleted, except for the copies we keep by law (Privacy Policy, section 8).
• You may use the CV document we prepared without restriction for your own employment; the template as such remains ours.
• Reviews: you may leave a review of the Services. With your consent, which you give when submitting the review, we publish it on the site with your name. We will remove the review at your request.

11. Personal data

We process your data as described in the Privacy Policy. By ordering a Mailing or taking part in Candidate Selection, you understand that your CV with your contact details will be provided to the Companies, each of which processes it independently, and that a CV once provided cannot be recalled.

12. Warranties and liability

• The Services are provided "as is". We do not guarantee employment, replies from the Companies, interview invitations or a specific number of responses. A lack of calls and replies from the Companies is not a defect of the service if the e-mails have been sent, as confirmed by the Mailing Report.
• We are not responsible for the actions and decisions of the Companies, for the content of their offers or for third-party sites.
• To the extent permitted by law, our liability under an Order is limited to the amount paid for that Order. We do not compensate lost profit or indirect losses.
• Nothing in these Terms limits liability where the law does not allow it to be limited, or infringes the mandatory rights of consumers.
• You compensate us for damage caused by a breach of these Terms, including by providing inaccurate data or someone else's documents.

13. Suspension and termination

• You may stop using the Services at any time and delete the account — in the account settings where that function exists, or by writing to support@marinehelper.com.
• We may suspend or delete the account and refuse services for a breach of the Terms, for abuse of the support service (section 3.8), on reasonable suspicion of fraud, when a chargeback is opened instead of contacting us — until the dispute is resolved, and also where the law requires it. We will tell you the reason unless the law prohibits it.
• If we terminate the agreement through no fault of yours, payment for Orders we have not fulfilled is refunded. Termination does not cancel obligations that arose before it.
• After the account is deleted, data is retained and deleted under the Privacy Policy.

14. Changes to the Terms

We may change these Terms. A new version takes effect from the date of its publication on this page, unless it states a later date; the number and date of the version in force are given at the top of the document. Orders paid for before the changes take effect are governed by the version in force at the time of payment. If you continue to use the Services after a new version is published, you accept it; if you do not agree, stop using the Services and delete the account.

15. Governing law and disputes

• The Terms are governed by the law of Ukraine.
• We first try to resolve a dispute by negotiation: send a claim to support@marinehelper.com, and we will reply within 30 days of receipt.
• If no agreement is reached within 30 days, the dispute is heard by a court of Ukraine with jurisdiction under the law.
• If you are a consumer, the mandatory consumer-protection rules of the country where you live remain in force, including the right to bring a claim in the court of your place of residence where the law provides for it.

16. Final provisions

• The Terms are published in Russian and English; translations into other languages are provided for convenience. Where they differ, the Russian text prevails.
• If any provision is found invalid, the remaining provisions stay in force.
• We are not liable for non-performance caused by circumstances beyond our control (force majeure), including communication and power outages, hostilities and acts of public authorities. In that case the Mailing launch window is postponed; you may cancel the Order under the rules of section 7.
• We may transfer the rights and obligations under the agreement to a successor of the business, notifying you. You may not transfer the account or the rights under the agreement to other persons.
• We send notices to the account's e-mail address; you send notices to the addresses in section 17.

17. Contacts

• support@marinehelper.com — support, claims, personal data requests.
• cv@marinehelper.com — the CV preparation team.
• mail@marinehelper.com — the address from which Mailings are sent.
• FOP Oleinyk M.V., Odesa, Ukraine.