Privacy Policy

Below is detailed information about how MarineHelper.com (hereinafter referred to as the Platform, Site, "we" or "us"), operated by MarineHelper.com (registered address: 85 Great Portland Street, London, W1W 7LT, UK), processes and protects users' personal data. Our goal is to ensure transparency in matters of collection, use and protection of personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

General Provisions

1. Purpose of the document
   This Privacy Policy is intended to explain to users what data we collect, how and for what purposes we process it, and how we ensure the security and protection of the collected information.
2. Scope
   The policy applies to all services and pages located on the domain marinehelper.com, as well as any data interactions within the Platform, including mobile versions, apps and integrations with third-party services (where applicable).
3. Responsibility for actions of third parties
   On the Platform there may be profiles and vacancies from various maritime companies, including crewing and not only (for example, training centers, companies handling documents, etc.). MarineHelper.com bears no responsibility for the actions, offers, content and decisions of these companies. Each employer, crewing company or partner bears independent responsibility for data processing and for the information they provide.
4. Principles of processing
   We adhere to the following core principles when working with personal data:
   • Lawfulness, fairness and transparency
   • Purpose limitation (processing only for the specified purposes)
   • Data minimization (collect only what is necessary)
   • Accuracy (data updated as needed)
   • Storage limitation (not stored longer than necessary)
   • Integrity and confidentiality (apply appropriate security measures)

1. Data collection and use

1.1 Collected data

We may collect and process the following categories of personal data:

• Registration data
  • First name and last name
  • Email address
  • Phone number
  • Password (stored in encrypted form)
• Professional information
  • Data about previous work experience and tenure (including positions, companies, dates of employment)
  • List of certificates, titles and qualifications
  • Level of proficiency in foreign languages
  • Resume (CV) and other data provided in the profile
• Documents data
  • Seaman’s passport (numbers, expiry date, issuing country)
  • Maritime certificates and their copies (ratings, certificates of competency, etc.)
  • Documents related to work authorization (if applicable)
• Technical data
  • IP address, information about browser, operating system, device settings
  • Cookies and similar technologies
  • Data on interactions with the site (date and time of visit, pages viewed, clicks)

1.2 Purposes of processing

1. Providing access to the service
   • User registration and authentication
   • Ensuring the functionality of the personal account
2. Matching relevant vacancies
   • Generating recommendations for vacancies based on user-provided data
   • Automatic matching of vacancies according to qualifications and work experience
3. Communication with employers / crewing companies
   • Transfer of user data to potential employers with user consent
   • Organizing correspondence and notifications (email, SMS, internal messaging system)
4. Improving service quality
   • Analyzing user experience on the site (to improve the interface and functionality)
   • Collecting statistics for managerial decision-making (e.g., popularity of sections, search query statistics)
5. Compliance with legal requirements
   • Meeting tax, labor and other regulatory requirements
   • Fraud prevention, compliance measures

1.3 Legal bases

• User consent
  We process certain categories of data on the basis of your explicit and informed consent, which you can withdraw at any time.
• Performance of contract
  If you register and use the Platform’s services, we need to process your data to provide you with the services under the user agreement.
• Legitimate interests of the company
  We may process data to develop our services, maintain security and comply with internal policies. We always assess the impact on your rights and freedoms.
• Compliance with legal obligations
  Certain data are processed to fulfill legal requirements, directives and court orders.

2. User rights (GDPR)

2.1 Basic rights

In accordance with GDPR you have a number of rights regarding your personal data:

1. Right of access
   You can request from us a copy of your personal data and information about their processing.
2. Right to rectification
   You have the right to ask us to correct inaccurate or incomplete data.
3. Right to erasure
   Also known as the “right to be forgotten.” You may request deletion of your data if there are no longer any legitimate grounds for processing.
4. Right to restriction of processing
   You may request temporary suspension of processing of your data in certain cases.
5. Right to data portability
   You may request to transfer your data to another controller in a structured and commonly used format (e.g., CSV).
6. Right to object
   You have the right to object at any time to the processing of your personal data based on our legitimate interests, provided there are no compelling obligations to continue such processing.

2.2 Exercise of rights

• Request via the personal account
  In your profile there may be a special form or section where you can submit a request to rectify or delete data.
• Contact the company’s DPO
  You can send a written request to our Data Protection Officer (DPO) by email: support@marinehelper.com.
• Response time
  We strive to respond to any requests within 30 days of receipt. If we need to extend this period, we will notify you separately.

3. Data security

3.1 Technical measures

1. Encryption
   Data transmitted between your device and our servers is protected using the HTTPS (TLS) protocol. Critical data (e.g., passwords) are stored in encrypted form.
2. Secure storage
   Access to the databases is restricted; dedicated access control systems and firewalls are used.
3. Regular backups
   We regularly create backups so that in case of a technical failure data can be restored.
4. Security monitoring
   We use intrusion detection systems, antivirus software, and maintain activity logs to respond promptly to incidents.

3.2 Organizational measures

1. Limited employee access
   Access to personal data is granted only to those employees who need it to perform their duties.
2. Staff training
   We regularly conduct training and instructions on data protection and cybersecurity.
3. Internal security policies
   Internal regulations have been developed and implemented to govern data collection, processing and storage.
4. Regular audits
   We periodically perform internal and external audits to ensure GDPR compliance and security.

4. Data transfer

4.1 Internal transfer

• Within the company
  Your data may be transferred between different divisions of MarineHelper.com only to the extent necessary to achieve the stated processing goals.

4.2 External transfer

1. To crewing companies
   We may transfer your data (resume, contact details, work experience, etc.) directly to crewing companies if you have responded to their vacancy or given explicit consent to the transfer.
2. Data processing partners
   In some cases we engage external service providers (e.g., hosting providers, analytics systems, payment systems). We enter into confidentiality agreements with them and ensure they comply with GDPR standards.
3. Government authorities
   We may disclose data in response to official requests from government authorities (e.g., law enforcement) when there are legal grounds.

5. Data retention

5.1 Retention periods

1. Active accounts
   Data is stored for the entire period of account usage by the user.
2. Inactive accounts
   If the user has not shown activity for 12 months, we may delete or archive their account and personal data if there are no other legal grounds for further storage.
3. Financial data
   Transaction or account data (if any) are stored for no less than 7 years in accordance with accounting and tax legislation.

5.2 Deletion of data

• Upon user request
  If the user asks us to delete their data and we have no legal grounds for continued processing, the data will be deleted.
• After the retention period
  We delete or anonymize data at the end of the established retention periods.
• In the absence of legal grounds
  If the grounds for processing data are lost, we discontinue processing and delete the data.

6. Cookies and tracking

6.1 Types of cookies

• Necessary (Essential)
  Cookies without which the site cannot work (for example, session ID).
• Analytics
  Help understand how users interact with the site, enabling improvements to design and functionality.
• Functional
  Remember your preferences (for example, interface language).
• Advertising (Marketing)
  Used to display targeted advertising and to evaluate the effectiveness of advertising campaigns (applied only with your consent, where required by law).

6.2 Managing cookies

1. Browser settings
   Users can at any time delete or block cookies via their browser settings. However, disabling necessary cookies may lead to improper functioning of some site features.
2. On-site dashboard
   We may provide a special notification or banner where you can choose which cookies are allowed and which are not.
3. Opting out of optional cookies
   You always have the right to opt out of analytics or advertising cookies via settings or appropriate browser plugins.

7. Contacts and inquiries

7.1 Data Protection Officer (DPO)

• Email (General GDPR inquiries): support@marinehelper.com

7.2 Supervisory authorities

• Information Commissioner’s Office (ICO) in the United Kingdom, if you believe we are violating GDPR or other data protection laws. Our company is registered with the ICO as curriculum vitae service.
• Where applicable, you may also contact local consumer and data protection authorities.

8. Limitation of liability

1. For actions of the companies
   MarineHelper.com acts as a platform enabling crewing companies and other maritime organizations (training centers, document-handling companies, etc.) to post job offers and information about jobs, services or products. MarineHelper.com is not responsible for the actions of these companies. Each employer, partner or other legal entity bears independent responsibility for its business practices, information posted, data processing and compliance with legal norms.
2. Accuracy of information
   We do not guarantee the accuracy or timeliness of information posted by companies and users on the Platform. The user independently assesses and verifies the provided information, as well as the consequences of interacting with third parties.
3. Links to third-party resources
   The Platform may contain links to third-party sites. We do not control and are not responsible for the content and privacy policies of such resources.
4. User responsibility
   The user is responsible for the accuracy and completeness of the data provided. Posting false or misleading information may lead to restrictions or account blocking.

GDPR compliance

Policy updates

Last updated: 26.10.2025

We reserve the right to make changes to this Privacy Policy at any time. If changes are substantial, we will notify users by posting a prominent notice on the Site or sending a message to the email address provided during registration. Continued use of the Site after the changes take effect will be considered as consent to the updated Privacy Policy.

Final provisions

• This Privacy Policy has been prepared in compliance with GDPR and other applicable laws.
• In case of questions or disputes regarding interpretation or application of this Policy, the parties should seek to resolve them through negotiation.
• By using the MarineHelper.com Platform, you confirm that you have read and agree to the terms set forth in this Privacy Policy.

If you have any questions about any of the points listed, you can contact us at support@marinehelper.com.